Important information on what methods we use to ship your order and the locations we cover
We are operating as close to normal service as possible, with very few items affected - most items are arriving within normal delivery windows, but there may be some delays in the delivery network.
We are working closely with suppliers to ensure your items reach you as quickly as possible, and have taken all necessary precautions to protect our staff, via working from home wherever possible.
If you have any questions or concerns please contact us.
We take delivery very seriously. You can find the UK delivery time for any of our products on the relevant product page. These vary based on complexity of shipping, size/value of the item and the service used. These times are a guideline - however, in well over 99% of cases (and rising), we achieve or beat them.
We offer free delivery throughout mainland UK and Northern Ireland. This excludes certain items that are difficult to ship and some special offers. ‘Mainland UK’ is defined by the delivery area set by our couriers - although geographically belonging to the mainland we do have to charge a delivery fee to some parts of the Scottish Highlands and other outer lying areas given the increased costs charged by couriers for despatch to these areas. We do however attempt to keep these costs to our customers as low as possible.
*Please note - this may vary for non-mainland UK addresses. You can always check the delivery cost of an order by adding items to your shopping cart and using the ‘Estimate Shipping & Tax’ tool.
We use either Royal Mail or a courier service to deliver your items, depending on the size, weight and value of your order.
- For smaller parcels – Royal Mail Untracked
- DPD & Hermes Tracked
- For large/heavy orders over 30kg – Specialist Courier
- Named day pallet delivery – For the very largest of items
If you are not in when the delivery driver calls, a card will be left with details on how you can arrange another delivery at a more convenient time, or, if you would prefer, collect from your local sorting office (for Royal Mail deliveries), or from the courier company’s office (for courier deliveries).
You will receive an email from us when your order is despatched, along with any tracking information associated with your order. If you have not received this email, or wish to contact us regarding your delivery, please contact us here.